Common queries answered
Frequently asked Questions
If you receive the wrong or damaged item, please inform us within two days of receiving your order by emailing us at [email protected]. We will assess the situation and, if eligible, replace the product. However, please note that shipping costs will not be covered.
If you’ve made a mistake with your shipping details, please inform us immediately after placing your order. It’s important to keep us updated to ensure a smooth delivery.
Our products cater to various skin types and concerns. You can explore our products by skin type, skin concern, or by care category. If you’re unsure, feel free to reach out to us on social media or WhatsApp for personalized guidance.
We typically take 2-7 working days to deliver your order, depending on your location.
We offer Card Payments, Bank Transfer, and Cash on Delivery (COD) for your convenience.
We highly recommend double-checking your order details before finalizing your purchase. But if you do need to make a change or cancel your order, please inform us immediately via email at [email protected]. We’ll do our best to accommodate your request before the order is processed.
While pre-orders aren’t available for sold-out items, you can use the “Notify Me” option on the product page. Simply sign up, and we’ll send you an email as soon as the product is back in stock.