At Areej Skincare, we strive to ensure our customers are satisfied with their purchases. Please review our Refund and Returns Policy for clarity on how we handle refunds, returns, and replacements.
1. Eligibility for Returns
We accept returns for the following:
- Products that are damaged or defective upon arrival.
- Incorrect items received due to an error on our part.
Important Notes:
- Products must be returned in their original packaging, unused, and sealed.
- Returns must be initiated within 7 days of receiving your order.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Opened or used skincare products.
- Products purchased during promotions or clearance sales (unless defective or damaged).
- Gift cards.
3. Refunds
Refunds are processed under the following conditions:
- If a return is approved, we will refund the purchase price to your original payment method.
- Delivery fees are non-refundable in all circumstances.
- Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
4. Return Process
To initiate a return:
- Email us at [email protected] with your order number, proof of purchase, and photos of the product if damaged or defective.
- Our team will review your request and provide instructions for the return.
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund or replacement.
5. Replacements
If your product arrives damaged, defective, or incorrect, we will send a replacement at no additional cost.
6. Delivery Fees
- Areej Skincare does not cover shipping costs under any circumstances, including returns or exchanges.
7. Cancellations
Orders can be cancelled before they are shipped. If you wish to cancel your order, contact us immediately at [email protected]. Once the order is shipped, cancellations will not be accepted.
8. Shipping for Returns
- Customers are responsible for all return shipping costs.
- We recommend using a trackable shipping service to ensure the safe return of your product.
9. Contact Us
If you have any questions about our Refund and Returns Policy, feel free to contact us:
Areej Skincare
Email: [email protected]